Accessibility

Accessible Route

We recommend the following route around the palace to give you the best experience:

1. Take the Main Lift to the top floor and visit the King’s State Apartments.
2. Speak to a member of uniformed staff, and they will show you into the Queen’s State Apartments. Return to the Main lift.
3. Take the Main lift to the first floor and visit Victoria: A Royal Childhood. Return to the Main lift.
4. Take the Main lift to the ground floor.
5. Follow signs to Untold Lives and take the PCA Lift to get to the Pigott Galleries.
6. Visit Untold Lives. Speak to a member of uniformed staff, and they will show you back to the PCA lift.
7. Take the PCA lift to the ground floor.
8. Visit the shop and café, exiting the palace via the Shop Lift.

Our team are here to help you make the most of your visit. Please ask for any assistance required.

The Audio Guide features an accessible route.

Visitors with limited mobility

Kensington Place has ground-level access from Kensington Gardens. All three floors of the palace are accessible via lift.

Mobility aids

Manual wheelchairs are available to use free of charge on a first-come, first-served basis. They cannot be reserved in advance and we have a limited number. Please ask a member of staff on arrival for more information. These wheelchairs are for indoor use only.

Maps

Pick up our orientation leaflet for advice on accessible routes around the palace. Please ask a uniformed member of staff for more information.

Folding Stools

We have folding stools available to use free of charge, these are located after the scanner desk.

Deaf or hard of hearing visitors

British Sign Language (BSL) Tours

We are currently unable to offer any British Sign Language tours at this time.

Audio Guide transcripts

Transcripts of the Audio Guide are available with the devices at the handout desk.

Transcripts are also available on our audio guide transcripts page. 

Accessible parking

We have a number of accessible parking spaces on site reserved for accessible parking.

Booking

Please email kpcontrolroom@hrp.org.uk or call 020 3166 6199 to book in. Please purchase your tickets first, before making contact. You will need to include:

• Your name
• Date and estimated time of arrival
• Car registration plate details
• Blue Badge serial number

Please book at least 7 days in advance of your visit as there are a limited number of spaces available. If not booked in advance, all spaces may have been taken and you may be turned away on the day.

Please note, you must have a ticket in advance of your visit. Tickets on the day may be subject to limited availability. Accessible parking is for cars only. There is no accessible coach parking available on site due to the Orangery building works.

Accessible Drop Off

If you are wishing to use a taxi to drop you off at the Palace, or you are making your own drop off travel arrangements, to gain access to the site you must book in following the same instructions as accessible parking above.